Updates

Repairs to my home (not gas related)  For emergency or urgent repairs, please report it to our Customer Service Advisors (CSAs) on 020 8680 7532 or freephone 0800 054 6710. You can also email non-e

To ensure that your missed bin collection is reported and resolved quickly, check your local council’s website. Once you have the necessary information, you can report a missed bin collection by

Proper waste disposal is important for a clean and healthy environment You should always use the right bags for different waste types: food waste in compostable bags and general waste in black bags.

We strive to providing excellent customer service that places you at the centre of everything we do. Clear communication and responsiveness are necessary in building a strong relationship between us,

You will need to contact ccha directly from 24 March 2025 to report a repair.   Call us on 0800 054 6710 or 020 8680 7532.  Email us on customers@ccha.biz.   Why is how I report

Since our January update, we have shortlisted and interviewed potential contractors and following this thorough procurement process, results show that our ‘preferred bidder’ for the repairs and ma

Our office will be closed on Friday 21 February 21, 2025. However, we are still happy to assist you by phone on 0800 054 6710. Our doors will reopen on Monday 24 February 2025 at 9 am. We encourage

Following our November update, we are currently at the stage of the process where contractors are submitting their applications to us for review. It’s important to us that this process is carried ou

We apologise that the portal has been down since November. We have been looking into the issues and it has taken us longer than anticipated to find a solution. We hope to write to residents in the new

Over the holiday season, our offices and phonelines will be closed. You'll still be able to make payments or report emergency repairs though by calling us on 0800 054 6710. We hope you have a lovel