Useful Documents - ccha

Important Documents

ccha – myccha leaflet
Annual Report 2020
Shared Ownership Brochure
Housing Application Form
Privacy Notice 2020
CCHA Money Matters – Benefits
CCHA – Money Matters – Debt
CCHA Money Matters – Rent
Residents’ Handbook
Repairs and Planned Maintenance Booklet
Subject Access Request Form
How to report rent change to Universal Credit
Complaint Handling Code – ccha self assessment

Policies

Compensation Policy 2020
Anti-Social Behaviour Policy 2018
Tenancy Policy 2017
Gas Safety Policy
Complaints Policy

Residents' Newsletters

Connections Summer 2020 – Issue 1

Strategies & Business Objectives

Asset Management Strategy 2017 – 2020
Value for Money Strategy 2018 – 2020
Business Objectives: Year 5 Priorities
Business Objectives: Year 4 Priorities
Equality, Diversity and Inclusion Strategy
Development Strategy