Asbestos Information
ccha Complaint Handling Code Self-Assessment 2023
ccha Customer Service Standards
Damp & mould in your home
Fire Door Safety Tips
Fire Safety Tips
Healthy Home Handbook
Homeownership Administration Charges
Housing Application Form
How to make a complaint leaflet
Legionella Leaflet
Money Matters: About Your Benefits
Money Matters: Debt Advice
Money Matters: Paying Your Rent
myccha leaflet
President’s Fund application form
Privacy Notice
Resident’s Handbook
Repairs & Planned Maintenance Booklet
Resident Guidance Notes – Rent & Service Charge Review
Shared Ownership Booklet
Subject Access Request Form
Together with Tenants Charter
Your Communication Needs leaflet
Window cleaning schedule 2024
Allocations & Lettings Policy 2021
Annual Complaints Performance and Service Improvement Report 2023-24
Anti-Social Behaviour Policy 2023
Communal Areas Policy 2023
Compensation Policy 2021
Complaints Policy 2024
Complaints Procedure 2024
Fire Safety – Stay Put Policy 2021
Gas Safety Policy 2020
Housing Ombudsman Complaint Handling Code Self-Assessment June 2024
Income Recovery Policy 2022
Neighbourhood Policy 2022
Procurement Policy 2024
Reasonable Adjustments Policy 2023
Tenancy Policy 2021
Transfer Policy 2023
Unacceptable User Policy September 2022
Whistleblowing Policy & Procedure 2024 – 2026
Asset Management Strategy – 2022-2025
Treasury Strategy 2024-25
Community Strategy 2021-2025
Customer Strategy 2021-2025
Development Strategy 2021-2026
Equality, Diversity and Inclusion Statement
Equality, Diversity & Inclusion Strategy 2021-2026
Equality, Diversity and Inclusion Action Plan 2024
ICT Strategy 2021-2025
People Strategy 2022-2025
Value for Money Strategy 2022-2025
Corporate Business Plan – Year 1 Update 2020
Corporate Business Plan – Year 2 Update 2021
Corporate Business Plan – Year 3 Update 2022
Corporate Business Plan – Year 4 Update 2023
Corporate Business Plan – Year 5 Update 2024
Annual Report 2019 – 2020
Annual Report 2020 – 2021
Annual Report 2021 – 2022
Annual Report 2022 – 2023
Annual Report 2023 – 2024
