Asbestos Information
ccha Complaint Handling Code Self-Assessment 2023
ccha Customer Service Standards
Damp & mould in your home
Fire Door Safety Tips
Fire Safety Tips
Homeownership Administration Charges
Housing Application Form
How to make a complaint leaflet – Dec 2022
Legionella Leaflet
Money Matters: About Your Benefits
Money Matters: Debt Advice
Money Matters: Paying Your Rent
myccha leaflet
President’s Fund application form
Privacy Notice
Resident’s Handbook
Repairs & Planned Maintenance Booklet – issued Jan 2021
Resident Guidance Notes – Rent & Service Charge Review
Shared Ownership Booklet
Subject Access Request Form
Together with Tenants Charter
Your Communication Needs leaflet
Allocations & Lettings Policy 2021-2024
Anti-Social Behaviour Policy 2023
Communal Areas Policy 2023 – 2026
Compensation Policy 2021-2024
Complaints Policy 2022-2025
Complaints Procedure 2022-2025
Environmental Policy Statement 2022
Fire Safety – Stay Put Policy 2021
Gas Safety Policy 2020-2023
Income Recovery Policy 2022
Neighbourhood Policy 2022-2023
Reasonable Adjustments Policy 2023
Tenancy Policy 2021-2024
Transfer Policy 2023
Unacceptable User Policy September 2022-2025
Whistleblowing Policy & Procedure 2022-2024
Asset Management Strategy – 2022-2025
Community Strategy 2021-2025
Customer Strategy 2021-2025
Development Strategy 2021-2026
Equality, Diversity and Inclusion Statement
Equality, Diversity & Inclusion Strategy 2021-2026
ICT Strategy 2021-2025
People Strategy 2022-2025
Treasury Management Strategy 2021-2022
Value for Money Strategy 2022-2025