cchas Complaint Handling Code Self-Assessment 2022
ccha Customer Service Standards
How to report rent change to Universal Credit
How to make a complaint
Housing Application Form 2021
Money Matters: About your benefits
Money Matters: Debt advice
Money Matters: Paying your rent
myccha leaflet
Privacy Notice 2021
Residents’ Handbook 2021
Repairs and Planned Maintenance Booklet
Resident Guidance Notes – Rent & Service Charge Review
Shared Ownership Booklet
Subject Access Request Form
Allocations & Lettings Policy 2021-2024
Anti-Social Behaviour Policy 2018-2021
Compensation Policy 2021-2024
Complaints Policy 2022-2023
Fire Safety – Stay Put Policy 2021
Gas Safety Policy 2020-2023
Income Recovery Policy 2022
Neighbourhood Policy 2022-2023
Tenancy Policy 2021-2024
Transfer & Mutual Exchange Policy 2014
Unacceptable User Policy September 2022-2025
Whistleblowing Policy & Procedure 2022-2024