ccha Complaint Handling Code Self-Assessment 2022
ccha Customer Service Standards
Homeownership Administration Charges
Housing Application Form
How to make a complaint leaflet – Dec 2022
Legionella Leaflet
Money Matters: About Your Benefits
Money Matters: Debt Advice
Money Matters: Paying Your Rent
myccha leaflet
Privacy Notice
Resident’s Handbook
Repairs & Planned Maintenance Booklet – issued Jan 2021
Resident Guidance Notes – Rent & Service Charge Review
Shared Ownership Booklet
Subject Access Request Form
Your Communication Needs leaflet
Allocations & Lettings Policy 2021-2024
Anti-Social Behaviour Policy 2018-2021
Compensation Policy 2021-2024
Complaints Policy 2022-2025
Complaints Procedure 2022-2025
Environmental Policy Statement 2022
Fire Safety – Stay Put Policy 2021
Gas Safety Policy 2020-2023
Income Recovery Policy 2022
Neighbourhood Policy 2022-2023
Tenancy Policy 2021-2024
Transfer & Mutual Exchange Policy 2014
Unacceptable User Policy September 2022-2025
Whistleblowing Policy & Procedure 2022-2024
Asset Management Strategy – 2022-2025
Community Strategy 2021-2025
Customer Strategy 2021-2025
Development Strategy 2021-2026
Equality, Diversity and Inclusion Statement
Equality, Diversity & Inclusion Strategy 2021-2026
ICT Strategy 2021-2025
People Strategy 2022-2025
Treasury Management Strategy 2021-2022
Value for Money Strategy 2022-2025