Updates

We strive to providing excellent customer service that places you at the centre of everything we do. Clear communication and responsiveness are necessary in building a strong relationship between us,

Each year, we want to find out what you think about our services, and we do this mainly through our satisfaction survey. Over the past three years, Acuity Research & Practice Ltd has been supporti

You will need to contact ccha directly from 24 March 2025 to report a repair.   Call us on 0800 054 6710 or 020 8680 7532.  Email us on customers@ccha.biz.   Why is how I report

Since our January update, we have shortlisted and interviewed potential contractors and following this thorough procurement process, results show that our ‘preferred bidder’ for the repairs and ma

Our office will be closed on Friday 21 February 21, 2025. However, we are still happy to assist you by phone on 0800 054 6710. Our doors will reopen on Monday 24 February 2025 at 9 am. We encourage

Following our November update, we are currently at the stage of the process where contractors are submitting their applications to us for review. It’s important to us that this process is carried ou

We apologise that the portal has been down since November. We have been looking into the issues and it has taken us longer than anticipated to find a solution. We hope to write to residents in the new

Over the holiday season, our offices and phonelines will be closed. You'll still be able to make payments or report emergency repairs though by calling us on 0800 054 6710. We hope you have a lovel

On Friday, 29 November 2024, between 10am and 2pm, you can join us in the office for a drop in session with the Income Team. The Income Team are here to help you in a safe, non-judgmental, supporti

Our top priority is ensuring you have a safe and healthy home. One issue that can come up in the colder months is excess condensation, which can lead to problems such as mould growth. While small amou