Legal Notice

Please read our conditions of use carefully as by using the website you will be taken to have agreed to be bound by them. We reserve the right to vary the conditions of use at any time and will post any variations here. You are advised to review the conditions of use on a regular basis as you will have been deemed to have accepted variations if you continue to use the website after they have been posted.

All the contents of this website are owned by CCHA and/or its subsidiaries (“the Group”, “we”, “us”) unless otherwise stated. All rights are reserved.

You are responsible for obeying all applicable copyright laws. We permit you to make copies of this website as necessary incidental acts during your viewing of it; and you may take a print for your personal use of so much of the site as is reasonable for private purposes. All other use is strictly prohibited.

The contents of this website are for general information and illustrative purposes only. CCHA Group makes no representation as to the accuracy of the information on this website and any reliance on any information shall be at the users own risk. Any reference to any product or service which has been or may be provided by CCHA Group or any other company does not amount to a promise that such product or service will be available at any time. Changes to or improvements in such product or service may be made at any time without notice.

CCHA Group does not make any representations regarding any other websites which may be accessed through this website, and accordingly shall not be responsible for other content or use of such websites. CCHA Group may make changes to the information contained in these pages at any time without notice but makes no commitment to update the information given in these pages.

Privacy Statement

This online Privacy Statement is provided to make you aware of how CCHA Group collects, uses and manages information of visitors to its website. We at CCHA Group view the personal privacy of users as an important issue and are committed to maintaining the security of personal information provided to us by users in accessing our website. This policy forms part of the terms of use of the website and describes how CCHA Group treats personal information that it receives through the use of the website.

Our website is designed to comply with the General Data Protection Regulations 2016 and the Data Protection Act 2018 (referred together in this statement as ‘the GDPR’ for ease of reference).

Any personal information you have provided through this website will only be used to answer your enquiry or for a notification list for which you have subscribed. The information will not be passed onto any other organisation outside of CCHA Group.

CCHA Group takes all reasonable security measures to personal information from loss, unauthorised access, destruction, modification or disclosure.

Anonymous website usage statistics are collected to enable us to review and improve our website.

Data Protection – Protecting your Privacy

As a landlord and employer, CCHA Group holds personal information on a variety of people, including customers (current, former and prospective), current and former employees, job applicants, and suppliers. We are committed to protecting the rights of individuals’ privacy with regard to the processing of personal data. It demonstrates this through operating within the requirements of GDPR with regards to collecting, storing, divulging, sharing and disposing of personal information.

To view some key questions and answers about data protection please click on the following link (The information from this link is provided below)

Your Data

Why does CCHA Group hold information about members of my household and whom will they share it with?

We offer many different services, so the types of information we collect are varied. Some examples of information we collect are name, address, date of birth, ethnicity, income details etc.

All the information you provide is made safe and secure in accordance with GDPR. It will be used to update your records and will be securely stored on our computer system and paper-based filing systems. Where necessary, we will share relevant information with third parties when one of the following reasons apply:

a) To the extent that we are required to do so by law;
b) In connection with any legal proceedings or prospective legal proceedings;
c) In order to establish, exercise or defend our legal rights (including providing information to others for the purposes of prevention and detection of fraud);
d) For the purposes of our legitimate business interests.
e) Where we have obtained your consent (i.e. your agreement) to do so.

Security of your personal data

We will use your personal data in a way which ensures appropriate security of the data, including protection against unauthorised or unlawful processing and against accidental loss, destruction or damage and using appropriate technical or organisational measures.

What do I do if I want to see what information CCHA Group holds on me?

Individuals have a right to see personal data that we hold about them if they make a “subject access request” (SAR) to:

The Company Secretary
CCHA
6th Floor – Norfolk House
Wellesley Road
Croydon, CR0 1LH

This is free of charge. You can download our Subject Access Request form here.

We will require the request in writing and a proof of ID before we give this information to you, as we need to make sure we protect individual’s data and do not share it with unauthorised third parties. By law, we have one month to respond to this request.

Correction to your personal information

Under the GDPR you have the following rights on the data we hold about you:

Right to erasure: Under the GDPR, you have the right to erasure which is also known as the ‘right to be forgotten’. This enables you to request the deletion or removal of personal data where there is no compelling reason for its continued processing by us.

Restriction on processing: You have the right to require CCHA Group to stop processing your personal data. When processing is restricted, we are allowed to store the personal data but not further process it.

Objection to processing: You have the right to object to processing in certain circumstances. We must stop processing the personal data unless we can demonstrate compelling legitimate grounds for the processing, which override your interests, rights and freedoms or the processing is for the establishment, exercise or defence of legal claims by/against CCHA Group.

Withdrawal of consent: You the right to withdraw consent at any time. If you withdraw your consent it may be that another reason for processing can be relied on by CCHA Group such as legitimate interests.

Where can I get more information?

The Information Commissioner’s Office oversees GDPR in England. Find out more about your rights by visiting their website here: https://ico.org.uk/your-data-matters/

What is customer profiling?

One of the things we want to do is to improve the way in which we deliver our services to our customers. To help us build an accurate picture of the people who live in our homes, we need to obtain the correct information about you. This information is referred to as customer profiling.

Obtaining this information may help us to provide hearing loops, translate documents and send out relevant information that interests you and so much more.

If you would like to find out more about customer profiling, please contact our Customer Investment Officer on: 020 8633 8735 or email: customers@ccha.biz

Why has CCHA Group asked for personal information?

CCHA Group has a duty to protect the personal information we hold on our residents. When you phone in to our offices to request information regarding your tenancy, we will need to ask you a series of questions to verify you are who you say you are. We sometimes record this conversation and hold it for six months, after which we securely delete this.

The questions will relate to everyday information we hold about your home and tenancy.

If you visit our head office and request information, you will be asked to provide identification before we can help you. This is also to ensure we are talking to the right personal before releasing any personal information.

If you’d like to know more about how we handle requests for personal information, please contact at: customers@ccha.biz