News

Each year, we ask you what you think about our services, and we do this mainly through our satisfaction survey.  Acuity Research & Practice Ltd has been supporting us with this, making 

We’re opening our doors on 10–11 June 2026, and you’re invited! This is your chance to hear what’s planned for the year ahead, tell us what you think, and help shape improvements across our

Did you know that the Limited Capability for Work-Related Activity (LCWRA) rate changed in April 2026?  Your Universal Credit (UC) now has two different LCWRA Element rates:  Prot

We’ve updated our Neighbourhood Policy.  Our Neighbourhood Policy focuses on engaging with the community. It gives you and everyone a chance to work together towards shared goals.  Key p

Our Allocations and Lettings Policy ensures a fair and transparent approach to allocating homes to you and other residents.   Key points:  Fair and transparent allocations  We're committ

Please make sure you’ve booked an appointment before you visit our office. You can contact us on the details below.  Call 020 8680 7532 Freephone 0800 054 6710 Email customers@ccha.

To support those who rely on mobility scooters and electric wheelchairs, we have a mobilty scooter and electric wheelchair policy that outlines their use and storage within your communal areas.Â

What’s changed in the government’s budget, and what could it mean for you?  On 26 November 2025, the government announced some changes to benefits and wages in their autumn budget.Â

It's the new year, and we're happy to share our winter Connections 2026 newsletter.   This edition includes:  Latest staff updates: Get the latest information on our staff. Who has le

Applications are open until 30 January and are open to residents who are interested in helping shape housing.  Do you want to help shape decisions that affect millions of social housing resi