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    Switchboard number
    020 8680 7532

    Freephone number
    0800 054 6710

    Main e-mail address

    Monday – Friday

    Sunday – Saturday

    Office Address
    ccha, 29 Sheldon Street, Croydon, CR0 1SS

    To report a repair, please call Axis on freephone number:
    0800 056 7068

    For gas servicing enquiries, please call Smith & Byford on:
    0800 169 7703

    Axis Email:

    Smith & Byford Email :

    For more information about repairs and maintenance, please click here.

    If English is not your first language we are still able to assist you via phone.

    Please call Languageline via 0800 169 2879 so they can put you in touch with an interpreter though their service.

    Who does what?

    Property Services TeamContact
    Contact our Property Services Team for: General repair and maintenance issues, gas servicing administration, concerns and feedback around our external contractors, fire safety concerns, aids and adaptations, planned works, and inspections.020 8680 7532

    Neighbourhood Services TeamContact
    Contact our Income Recovery Officer for: paying your rent, service charges and sundry account debts, re-ordering Allpay cards, setting up direct debits & standing orders.

    020 8633 8768 / 020 8633 8773

    You can pay your rent via:
    myccha Customer Portal

    Or Via debit or credit card by calling:
    0330 041 6497 or via any paypoint

    Contact our Debt and Welfare Advice Officer for: financial advice, applying for benefits, difficulties with Universal Credit, housing benefit, Council Tax, form filling – e.g. Personal Independence Payment, DLA, appeals/tribunals, challenging DWP decisions such as sanctions, maximizing income, back to work calculations, debts – including water, gas, electricity, food banks.

    020 8633 8767 / 07384 255 630

    Contact our Tenancy Management Officers for: Changes to tenancies or people living within the property, anti-social behaviour, estate services – cleaning & gardening.

    0800 054 6710 option 3.

    Please refer to communal notice boards to find out who your personal Tenancy Management Officer is or call in and ask.

    Contact our Homeowner and Leasehold Officer for: all leasehold related issues.

    020 8633 8760

    Intensive Housing Services TeamContact
    Contact our Tenancy Management Officer for: Tenancy issues, sign ups, anti-social behaviour and rent arrears.020 8633 8761/ 8755
    Contact our Management Assistants for: Information on supported scheme visits, health & safety checks and communal repairs.For individual contact numbers please refer to the scheme notice board.
    Contact our Wellbeing & Maintenance Assistant for: Any welfare concerns, communal repairs and sign posting to other external services.For individual contact numbers please refer to the scheme notice board.

    Or you can email

    Communications & Customer Investment TeamContact
    Contact our Marketing & Sales Officer for: Information on the website, newsletters, annual report or social media.020 8633 8731
    Sign up to ccha’s news and events
    Contact our Customer Investment Officer for: Information on residents’ surveys and consultations, the Resident Scrutiny Panel and updates on complaints.020 8680 7532
    Contact our Customer Investment Administrator for: Reporting complaints, youth events, work related programmes and the Presidents Fund.020 8680 7532 /

    Make a complaint