Please call us if you have an urgent query. If we can’t answer your query straight away, we will call you back within 2 working days.
Switchboard number
020 8680 7532
Freephone number
0800 054 6710
We aim to respond to you within 5 working days. For urgent queries, please call us instead.
Main e-mail address
customers@ccha.biz
Monday – Friday
9am-5pm
Sunday – Saturday
Closed
Please make an appointment if you’d like to visit us at the office. Due to hybrid working, the staff member you’d like to see may not be available to meet you without an appointment.
Office Address
ccha, 29 Sheldon Street, Croydon, CR0 1SS
To report a repair, please call Axis on freephone number:
0800 056 7068
For gas servicing enquiries, please call Smith & Byford on:
0800 169 7703
Axis Email:
ccharepairs@axiseurope.com
Smith & Byford Email :
cchagas@smithandbyford.com
For more information about repairs and maintenance, please click here.
If English is not your first language we are still able to assist you via phone.
Please call Languageline via 0800 169 2879 so they can put you in touch with an interpreter though their service.
Who does what?
| Property Services Team | Contact |
| Contact our Property Services Team for: General repair and maintenance issues, gas servicing administration, concerns and feedback around our external contractors, fire safety concerns, aids and adaptations, planned works, and inspections. | 0800 054 6710 |
| Neighbourhood Services Team | Contact |
| Contact our Income Recovery Officer for: paying your rent, service charges and sundry account debts, re-ordering Allpay cards, setting up direct debits & standing orders. |
income@ccha.biz
You can pay your rent via: myccha Customer Portal Or Via debit or credit card by calling: 0330 041 6497 or via any paypoint |
| Contact our Debt and Welfare Advice Officer for: financial advice, applying for benefits, difficulties with Universal Credit, housing benefit, Council Tax, form filling – e.g. Personal Independence Payment, DLA, appeals/tribunals, challenging DWP decisions such as sanctions, maximizing income, back to work calculations, debts – including water, gas, electricity, food banks. | |
| Contact our Tenancy Management Officers for: Changes to tenancies or people living within the property, anti-social behaviour, estate services – cleaning & gardening. | 0800 054 6710 option 3. NeighbourhoodServices@ccha.biz Please refer to communal notice boards to find out who your personal Tenancy Management Officer is or call in and ask. |
Contact our Homeowner and Leasehold Officer for: All leasehold related issues. | 0800 054 6710 |
| Intensive Housing Services Team | Contact | |
| Contact our Tenancy Management Officer for: Tenancy issues, sign ups, anti-social behaviour and rent arrears. | 0800 054 6710 Contact our Management Assistants for: Information on supported scheme visits, health & safety checks and communal repairs. | For individual contact numbers please refer to the scheme notice board. |
| Contact our Wellbeing & Maintenance Assistant for: Any welfare concerns, communal repairs and sign posting to other external services. | For individual contact numbers please refer to the scheme notice board. Or you can email NeighbourhoodServices@ccha.biz |
| Communications & Customer Investment Team | Contact |
| Contact our Marketing & Sales Officer for: Information on the website, newsletters, annual report or social media. | 0800 054 6710 Sign up to ccha’s news and events |
| Contact our Customer Investment Officer for: Information on residents’ surveys and consultations, the Resident Scrutiny Panel and updates on complaints. | 0800 054 6710 |
| Contact our Customer Investment Administrator for: Reporting complaints, youth events, work related programmes and the Presidents Fund. | 0800 054 6710 / citeam@ccha.biz |
