Who does what?
|Property Services Team||Contact|
|Contact our Property Services Team for: General repair and maintenance issues, gas servicing administration, concerns and feedback around our external contractors, fire safety concerns, aids and adaptations, planned works, and inspections.||020 8680 7532|
|Neighbourhood Services Team||Contact|
|Contact our Income Recovery Officer for: paying your rent, service charges and sundry account debts, re-ordering Allpay cards, setting up direct debits & standing orders.|
You can pay your rent via: myccha Customer Portal
Or Via debit or credit card by calling: 0330 041 6497 or via any paypoint
|Contact our Debt and Welfare Advice Officer for: financial advice, applying for benefits, difficulties with Universal Credit, housing benefit, Council Tax, form filling – e.g. Personal Independence Payment, DLA, appeals/tribunals, challenging DWP decisions such as sanctions, maximizing income, back to work calculations, debts – including water, gas, electricity, food banks.|
|Contact our Tenancy Management Officers for: Changes to tenancies or people living within the property, anti-social behaviour, estate services – cleaning & gardening.|
Please refer to communal notice boards to find out who your personal Tenancy Management Officer is or call in and ask.
Contact our Homeowner and Leasehold Officer for: all leasehold related issues.
|020 8633 8760|
|Intensive Housing Services Team||Contact|
|Contact our Tenancy Management Officer for: Tenancy issues, sign ups, anti-social behaviour and rent arrears.||020 8633 8761/ 8755 / 8760|
|Contact our Management Assistants for: Information on supported scheme visits, health & safety checks and communal repairs.||For individual contact numbers please refer to the scheme notice board.|
|Contact our Wellbeing & Maintenance Assistant for: Any welfare concerns, communal repairs and sign posting to other external services.||For individual contact numbers please refer to the scheme notice board. |
Or you can email Maintenancewellbeing@ccha.biz
|Communications & Customer Investment Team||Contact|
|Contact our Marketing & Sales Officer for: Information on the website, newsletters, annual report or social media.||020 8633 8734 Sign up to ccha’s news and events|
|Contact our Customer Investment Officer for: Information on residents’ surveys and consultations, the Resident Scrutiny Panel and updates on complaints.||020 8633 8735|
|Contact our Customer Investment Administrator for: Reporting complaints, youth events, work related programmes and the Presidents Fund.||020 8680 7532 / firstname.lastname@example.org|