Depending on the rental agreement you have with us, it will depend on how rents are set and how often we review them. We know that rent increases or changes in your situation may impact on your finances and we encourage you to speak with us as soon as possible if you are struggling to make payments. Our Income Team is here to help.
In March, you’ll receive a letter from us detailing your new rent following our annual rent review.
All rents for our tenants will increase by 2.7%
Rent increases for shared owners depends on when your lease was signed:
- If you signed your lease before March 2023, your rent will increase by 6.0%.
- If you signed your lease after March 2023, your rent will increase by 3.2%.
These increases are based on the terms outlined in your lease agreements and reflect changes in inflation and other economic factors.
Your updated rent amount will be reflected in your April 2025 payment schedule.
As a Registered Provider, we must follow the terms set out in the Rent Standard 2020 which requires us to comply with the Rent Policy Statement set by the Department of Level Up, Housing and Communities issued in December 2022.
Rent can be based on the market value of your home or average income of working people living in the same area. The number of bedrooms and amenities you have may also influence the calcuation.
Read our Rent Setting Policy 2024-25 for more information.
Your agreement with us will determine how often we are able to increase rents, which is usually one a year.
We are a not-for-profit housing association which means that any money we make is invested back into the organisation.
As a tenant, the rent you pay is invested into your homes and services that we provide, like carrying out repairs, replacing roofs, windows, bathrooms, kitchens or investing in your communities. Over the past year, we’ve continued to see an increase in the cost of living, materials, supplies, fuel and wages, which all affect the cost of the services we provide to you, and we need to increase rents to help cover this.
We do our best to make sure you get value for money by regularly reviewing contracts, making efficiencies and tailoring our services to what you need. The rent increase allows us to continue investing more in your homes and be proactive, helping reduce repairs and ensure your homes are safe, secure, and of a good quality.
If you are a shared owner, then the rent you pay is invested back into the homes we own, helping build new properties and supporting the communities that you live in.
Details of how often we increase rents can be found in our Rent Setting Policy 2024-25.
32p – Planned maintenance and investment
About 32p goes towards replacing essential parts of your home, like windows, kitchens, bathrooms, electrics, and roofs when they are due for an upgrade.
Between April 2023 and March 2024, we renewed windows to 16 homes, renewed 22 bathrooms, upgraded gas heating in 29 homes, renewed roofs serving 22 homes and completed decoration works at 9 sites.
31p – Repairs and maintenance
Around 31p is used to keep your home in good condition, ensuring it meets safety standards, repairs are completed when needed and your home is well maintained.
Between April 2023 and March 2024, we completed 4407 repairs.
20p – Housing management and welfare and debt advice service
Around 20p is allocated to managing your property, including customer services and providing support for welfare and debt advice.
Between April 2023 and March 2024, we were able to help residents 432 residents, raising £454,000 through the welfare and debt advice service.
11p – Insurance and administrative expenses
The remaining 11p is used to insure your home and cover administrative costs.
6p – Resource, teams and office costs
To facilitate all the above, 6p is spent on our resources, teams and office expenses.
CPI stands for Consumer Price Index and is a common measure of inflation, the amount in which the prices of goods and services are increasing.
The Government rent standard advises us that we cannot increase certain rents by more than CPI + 1%. We take the measure of CPI from September of the previous year and use this figure for the rent increases.
For example, if the September CPI was 2%, rents would increase by 3% as we apply CPI + 1%.
Your tenancy agreement will detail how rents are increased, and which measures are used, or you can view our Rent Setting Policy.
RPI stands for Retail Price Index which is a measure of inflation used in shared ownership rent increases. Your lease will detail how we review your rents and how often.
Generally, we increase shared ownership rents by RPI + 0.5%. We take the RPI for September of the previous year and use this figure.
For example, if the September RPI was 2%, rents would increase by 2.5% as we apply RPI + 0.5%.
Please get in touch as soon as possible to discuss this with us. We may be able to help. You can call us 0800 054 6710 or email customers@ccha.biz.
Our Income and Welfare Team can provide advice on maximising benefits, help set up a payment plan or put you in touch with other resources that may be able to help.
If you don’t think your rent is correct, please contact us on 0800 054 6710 or email customers@ccha.biz.
If you want to challenge your rent, when you receive your rent increase letter, there may be a ‘form 4’ included. If so, you are able to challenge your rent increase and appeal. Please follow the instructions provided or contact us for help.
Please note, you may not be eligible to appeal in this way if you have a clause in your tenancy agreement or lease that states that your rent may be reviewed annually.
If you’re unsure, please contact our Customer Service Advisors.
Take your weekly rent amount and multiply it by 52. Then take that amount and divide by 12 months.
For example, if your weekly rent is £100, multiplying it by 52 gives you £5200. Then divide £520 by 12 months, which gives you £433.33. This is the amount you would need to pay monthly.
(£100 x 52)/12 = £433.33
We will amend your direct debit payments in time for your March payment.
Yes, you’ll need to contact your bank before the March payment comes out to adjust this to the new amount.
You can calculate your monthly amount by taking your weekly rent amount, multiplying it by 52 weeks, then dividing that number by 12 months.
If you claim Universal Credit, you’ll need to inform them of the rent change by signing in to your UC journal and clicking on the new ‘To Do’ item called ‘Confirm your housing costs’. You’ll need to do this on 7 April 2025 or as soon as possible after this date.
Please inform your local council of your rent change as soon as possible and within 4 weeks of the changes to make sure they are notified. This applies regardless of how you receive Housing Benefit.
You’ll be responsible for any rent that isn’t covered by your benefits, and it is due in advance of the due date.
If you are struggling to cover this, please contact us so our Income and Welfare team can review your benefits to make sure you are claiming the right amount.
To make a payment, please visit our How to Pay page.
You can visit our Service Charge page.
