Neighbourhoods Team
The team looks after all the general needs, homeownership, London Living Rent and leasehold properties and includes both the housing team and income team.
If you see any of the team on your estate, feel free to stop and say hello. On some occasions, they may knock on your door to see how things are.
Estate action days
The team holds estate action days throughout the year to visit and get feedback from you about what is going on at your estate. In 2024/25, we visited 16 estates. You’ll receive a text when we are due to visit your estate, so keep an eye out.
Gloria is responsible for making sure that the Neighbourhood Services Team delivers an effective service to residents.
The Homeownership Officer looks after all our shared ownership, London Living Rent and leasehold properties. If a site has a mixture of these and general rented properties, they will likely look after the entire site.
They can help with tenancy or lease matters, staircasing, resales, rents and service charges, and anti-social behaviour.
They carry out monthly estate inspections and quarterly health and safety inspections on the estates they manage. If you’d like to join them on one, please contact us.
The Senior Neighbourhoods Officer manages the Neighbourhoods Officers. They support the Neighbourhoods Manager to deliver a great service to residents.
Shantel and Simmone each look after a selection of our general needs homes, so you will be allocated one of them to support you.
If you aren’t sure who your housing officer is, please get in touch.
They can help with tenancy matters, mutual exchanges, transfers, successions, tenancy terminations and anti-social behaviour.
They carry out monthly inspections and quarterly health and safety inspections on the estates they look after. If you’d like to join them on an inspection, please get in touch.
Melanie supports the team and manages the neighbourhoodservices@ccha.biz mailbox. She can help with transfer enquiries, sign ups and allocations. Melanie will likely be your first point of contact and can help in the absence of the Neighbourhood Services Officers.
Income Team
The Income Team are part of the Neighbourhoods Team and looks after all things income related for most of our propeties.
You’ll be assigned an Income Officer to support with your rent account. The Welfare Team can support if you are struggling to make payments and need support making sure you’re getting the right benefits.
They hold occasional drop in sessions in the office, so keep an eye out on our website for when those are on.
Sharon manages the Income Team and can support you with rent payments, setting up direct debits, and referrals to the Welfare Team.
Suzanne can help you with paying rent, setting up direct debits or payment plans and referring to the Welfare Team.
Jane can support you with anything related to welfare benefits, supporting with rent arrears, applications for grants or other financial support.
This includes:
- Food bank referrals
- Income and expenditure calculations
- Affordability checks
- Mental health support
- Signposting for other support
- DHPs
- Tribunals
- Benefit maximisation
She can offer evening telephone and online appointments on request.
Evelyn supports Jane with all things welfare, benefits and support.
She can help with:
- Food bank referrals
- Income and expenditure calculations
- Signposting for support
- DHPs
- Support with telephone interviews for work capability and PIP assessments
- Contacting local councils
