The way you report repairs is changing
March 21st 2025, by Rachel Luney
You will need to contact ccha directly from 24 March 2025 to report a repair.
- Call us on 0800 054 6710 or 020 8680 7532.
- Email us on customers@ccha.biz.
Why is how I report a repair changing?
Our contract with Axis is coming to an end on 31 March 2025.
We’re taking repair calls in house following your feedback. This gives us better oversight of the repairs and will hopefully improve the service you receive.
Who will be completing my repairs?
We’ll be working with a variety of repairs contractors to get your repairs completed. This will continue until we complete the procurement process for the new repairs contractor who is taking over from Axis.
Our Customer Service Advisors will take your call and either book you an appointment or you’ll be contacted by a colleague or contractor to confirm a date and time.
How do I report gas heating or boiler problem?
Smith and Byford is still managing your gas boiler and heating repairs and servicing. You can report those repairs by calling 0800 054 6710 and selecting the option for gas and boiler repairs.
