Make a Complaint
A complaint is:
“An expression of dissatisfaction, however made, about the standard of service, actions or lack of action by ccha, our staff or those acting on our behalf, affecting an individual resident or group of residents”.
We value your opinion and want to help where we can.
The links below will help you to understand our complaints process before making an official complaint.
As detailed in our ‘How to make a complaint’ leaflet, you can make a complaint by telephone, email, letter or online.
If you would like to make a complaint online, please fill in the form below with as much detail as you can and we will get in touch with you.
If your complaint is regarding a neighbour, please complete the anti-social behaviour form.
Housing Ombudsman Service
ccha is regulated by the Housing Ombudsman who offer free and independent advice and can be contacted for advice at any time or if you remain dissatisfied after receiving our final response to your complaint.
They can be contacted by:
Telephone: 0300 111 3000
Email: info@housing-ombudsman.org.uk
In writing: Housing Ombudsman Service, PO Box 1484, Unit D, Preston, PR2 0ET
Complete an online form here.
ccha is committed to complying with the Housing Ombudsman’s Complaint Handling Code 2024.
Our first Annual Complaints Performance and Service Improvement Report 2023/24 can be found here along with our 2023/24 self-assessment against the Code (Appendix A). Our Board have reviewed both documents and their response to this can be found in the Foreword of the annual report on page 3.
