Make a Complaint
We value your opinion and want to help where we can.
The links below will help you to understand our complaints process before making an official complaint.
As detailed in our ‘How to make a complaint’ leaflet, you can make a complaint by telephone, email, letter or online.
If you would like to make a complaint online, please fill in the form below with as much detail as you can and we will be in contact with you.
Housing Ombudsman Service
ccha are regulated by the Housing Ombudsman who offer free and independent advice and can be contacted for advice at any time or if you remain dissatisfied after receiving our final response to your complaint.
They can be contacted by:
Telephone: 0300 111 3000
Email: info@housing-ombudsman.org.uk
In writing: Housing Ombudsman Service, PO Box 152, Liverpool, L33 7WQ
Complete an online form here.
ccha are committed to complying with the Complaint Handling Code and have assessed their performance against the Code. The results of this self-assessment can be viewed here.