Make a Complaint
A complaint is:
“An expression of dissatisfaction, however made, about the standard of service, actions or lack of action by ccha, our staff or those acting on our behalf, affecting an individual resident or group of residents”.
We value your opinion and want to help where we can.
The links below will help you to understand our complaints process before making an official complaint.
- Complaints Policy 2022-2025
- Complaints Procedure 2022-2025
- How to make a complaint leaflet – Dec 2022
As detailed in our ‘How to make a complaint’ leaflet, you can make a complaint by telephone, email, letter or online.
If you would like to make a complaint online, please fill in the form below with as much detail as you can and we will be in contact with you.
If your complaint is regarding a neighbour, please complete the anti-social behaviour form.
Housing Ombudsman Service
ccha are regulated by the Housing Ombudsman who offer free and independent advice and can be contacted for advice at any time or if you remain dissatisfied after receiving our final response to your complaint.
They can be contacted by:
ccha are committed to complying with the Complaint Handling – April 2022 and have assessed their performance against the Code. The results of this self-assessment can be viewed here.