Please note: ccha will be opening its new office at 29 Sheldon Street, Croydon CR0 1SS for appointments only from 13 March 2023. Please see news article for information on how to book an appointment.

Make a Complaint

Report a repair
Frequently asked questions
Rent & Financial Advice
Report anti-social behaviour

Make a Complaint

We value your opinion and want to help where we can.

The links below will help you to understand our complaints process before making an official complaint.

As detailed in our ‘How to make a complaint’ leaflet, you can make a complaint by telephone, email, letter or online.

If you would like to make a complaint online, please fill in the form below with as much detail as you can and we will be in contact with you.

    Your Complaint

    Have you reported the issue to our contractor?YesNo
    Have you communicated directly with ccha?YesNo









    Have you complained to a staff member?




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    Housing Ombudsman Service

    ccha are regulated by the Housing Ombudsman who offer free and independent advice and can be contacted for advice at any time or if you remain dissatisfied after receiving our final response to your complaint.

    They can be contacted by:

    Telephone: 0300 111 3000
    Email: info@housing-ombudsman.org.uk
    In writing: Housing Ombudsman Service, PO Box 152, Liverpool, L33 7WQ
    Complete an online form here.

    ccha are committed to complying with the Complaint Handling – April 2022 and have assessed their performance against the Code. The results of this self-assessment can be viewed .