Make a Complaint

Make a Complaint

We value your opinion and want to help where we can.

The two links provided below will help you to understand our complaints process before making an official complaint.

Complaints Policy
Guide to making a complaint (New publication due February 2021)

As detailed in our ‘Guide to making a complaint’, you can make a complaint by telephone, email, letter or online.

If you would like to make a complaint online, please fill in the form below with as much detail as you can and we will be in contact with you.

    Your Complaint

    Have you reported the issue to our contractor?YesNo
    Have you communicated directly with CCHA?YesNo

    Have you complained to a staff member?

    Your Complaint - Complaints Monitoring

    To which of these groups do you consider you belong? (Required)

    Sexual Orientation (Required)

    Transgender (Required)

    Do you consider yourself to have a disability? (Required)

    What is your religion? (Required)

    Housing Ombudsman Service

    ccha are regulated by the Housing Ombudsman who offer free and independent advice and can be contacted for advice at any time or if you remain dissatisfied after receiving our final response to your complaint.

    They can be contacted by:

    Telephone0300 111 3000
    In writing: Housing Ombudsman Service, PO Box 152, Liverpool, L33 7WQ
    Complete an online form here.

    ccha are committed to complying with the Complaint Handling Code and have assessed their performance against the Code. The results of this self-assessment can be viewed here.