You will need to contact ccha directly from 24 March 2025 to report a repair.

This month we’ve sent out letters to let you know about changes to your rent and service charges.

In the first edition of Money Matters for 2025, you’ll find information about the Winter Fuel Payment, which helps older people during the winter. We also discuss how Employment and Support Allowance (ESA) claimants are moving to Universal Credit, explaining the transition and what it means for them. Finally, we’ll share a good news story from one of our residents.

The wait is over. Our Connections winter 2025 edition is available now. 

Learn about our recent updates, get some boiler tips and take part in a brand new competition. 

Check out our latest Annual Report for our performance this year, how we’ve got residents involved and meet our new Board Chair.

We are inviting our residents to to take part in our Customer Needs Review which will help us understand your household needs and how we can tailor our services to you.

We know getting a hold of us during busy times can be frustrating so we’ve had a look at when this might be so you can pick when best works for you. 

We apologise that the portal issues are taking longer to resolve than anticipated. We hope to update residents in the new year for the plan going forwards for the portal.

For more ways to pay your rent, please visit our rent page.