News & Events

Following our November update, we are currently at the stage of the process where contractors are submitting their applications to us for review. It’s important to us that this process is carried out thoroughly to make sure we bring in the right contractors who meet your needs. Once we have shortlisted suitable contractors, we will be inviting them to be interviewed.  

As we mentioned in our previous letter, timeframes may change as this project progresses and we still are on track to award a contract by 1 April 2025 and have a process in place to make sure the service to you is not affected while we change to the new contract model. 

Once we have selected our contractors to deliver our repairs service, we will be in contact with you to let you know who they are, when they will be starting and everything else you need to know about reporting repairs. 

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