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If you need to report an essential repair for your property, contact Axis directly on 0800 056 7068 or by email them at Alternatively, you can use the repairs form to submit your request. To learn more about our repairs and planned maintenance responsibilities, refer to our Repairs & Planned Maintenance Booklet. 

For heating and gas servicing enquiries, you can contact Smith & Byford on 0800 169 7703 or by email at If you suspect that a gas appliance is unsafe, it’s essential to turn it off and contact Smith & Byford right away using the above information. If you smell gas, believe there is a gas leak, or suspect the presence of carbon monoxide, you should call the gas emergency number immediately on 0800 111 999.

Remember to turn off the gas supply at the meter, open any windows and doors, avoid using any electrical switches, and put out all flames.  

Stay safe! 

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