News & Events

When there’s a problem in your home, we understand how important it is to fix it as soon as possible. Our priority is ensuring your home is safe and comfortable, and we always aim to provide an efficient and responsive service. The time it takes to complete repairs can vary from 2 hours to 28 days, depending on the severity of the issue. We prioritise repairs based on their urgency, with the most critical maintenance completed within 24 hours. 

Emergency repairs – attend within 2 hours, completed within 24 hours 

These include issues such as: 

• Uncontainable water leaks 
• Heating or hot water loss between 1 Nov and 30 Apr 
• Gas leaks 
• Severe roof leaks 
• Blocked toilets (where there is only one in your home) 
• Fire damage or flooding 
• For the full list, please visit our website.  

Urgent repairs – completed within 5 days 

These include: 

• Faulty showers 
• Minor leaks 
• Non-flushing toilets (where there is only one in your home) 
• Offensive graffiti 
• For the full list, please visit our website. 

Routine repairs – completed within 28 days 

These include:

• Broken or leaking guttering or downpipes 
• Electrical problems that are not emergency or urgent repairs 
• Plumbing problems that are not emergency or urgent repairs 
• Repairs to doors, locks and windows that will not pose a security risk 
• Roof repairs that are not serious 
• All other joinery, building work or specialist services that are not urgent.  

For more information, please read our booklet online.  
To report a repair, you can call Axis on 0800 056 7068, email ccharepairs@axiseurope.com or submit a form.   

To report heating problems or arrange a boiler service, call Smith & Byford on 0800 169 7703. For gas emergencies or if you smell gas, call SGN on 0800 111 999. immediately.