Repair Services

Repairs and maintenance with Axis

Axis are CCHA’s main contractor responsible for carrying out repairs and maintenance to its properties.

Axis are now carrying out communal and external repairs in addition to essential repairs.  We are working closely with Axis to reinstate our routine repairs service and will provide an update in the next few weeks.

To report an essential repair, please contact Axis directly on: 0800 056 7068 or by email:

Alternatively, you can use the repairs form.

If you would like to know more about our responsibilities and your responsibilities, take a look at our Repairs and Planned Maintenance Service Standards booklet by clicking here.

Gas servicing and gas safety advice by Smith & Byford

For all heating and gas servicing enquiries, call Smith & Byford on: 0800 169 7703 or email:

If you think that a gas appliance is unsafe, turn it off and contact Smith & Byford using the above contact telephone numbers and they will attend to test the appliance.

If you smell gas, think there is a gas leak or have reason to suspect the presence of carbon monoxide, you should:


• Turn off the gas supply at the meter
• Open any windows and doors
• Avoid using any electrical switches
• Put out all naked flames