Please note: from 1st November 2022, ccha's registered address will change to ccha, 29 Sheldon Street, Croydon, CR0 1SS. The website will be updated regularly on the move and we will share office opening dates when available.

Repair Services

Repairs and maintenance with Axis

Axis are ccha’s main contractor responsible for carrying out repairs and maintenance to its properties.

To report an essential repair, please contact Axis directly on: 0800 056 7068 or by email: ccharepairs@axiseurope.com.

Alternatively, you can use the repairs form.

If you would like to know more about our responsibilities and your responsibilities, take a look at our Repairs and Planned Maintenance Service Standards booklet by clicking here.

Gas servicing and gas safety advice by Smith & Byford

For all heating and gas servicing enquiries, call Smith & Byford on: 0800 169 7703 or email: ccha.gas@smithandbyford.com.

If you think that a gas appliance is unsafe, turn it off and contact Smith & Byford using the above contact telephone numbers and they will attend to test the appliance.

If you smell gas, think there is a gas leak or have reason to suspect the presence of carbon monoxide, you should:

Call the GAS EMERGENCY NUMBER IMMEDIATELY ON: 0800 111 999.

• Turn off the gas supply at the meter
• Open any windows and doors
• Avoid using any electrical switches
• Put out all naked flames

Repairs Priorities

Appointments

Morning, afternoon and first call appointments will be offered at the resident’s convenience between the hours of:

  • Monday – Friday 08.00 – 17.00
  • Saturday 08.00 – 12.00

Where possible we will send a text message confirming your appointment. If a repair is found to be resident rechargeable, you will be asked to sign a form agreeing to the costs of the repair. ccha will recover monies owed.

You can read the repairs and planned maintenance booklet here.

Emergency Repairs – Attend within 2 hours, complete within 24 hours

  • Uncontainable water leak
  • Loss of heating and/or hot water between 1 Nov and 30 Apr
  • Electrical failure and exposed wires
  • Gas leaks (if you smell gas, call SGN on: 0800 111 999)
  • A blocked flue
  • Serious roof leaks
  • Blocked toilet (where it is the only one in your home – possible recharge)
  • Blocked or leaking foul drains
  • Fire damage or flooding to your home
  • Broken external doors or windows where there is a threat to security
  • Serious structural damage e.g. loose bricks or falling brickwork, tiles etc.
  • Risk of causing a fire or hindering access via fire escape route
  • Mechanical gates (where locked shut or persons trapped)
  • Repairs which pose a health and safety risk or significant damage to the property.

Urgent repairs – Complete within 5 days

  • Fault showers where there is no other bath or shower
  • Minor leaks (containable)
  • Fault smoke detectors
  • Communal lights (where fault results in an area being left in darkness)
  • Any remedials required to fully reinstate light, heat, electricity (or to ensure an alternative)
  • Non-flushing toilet (where it is the only one in your home)
  • Door entry systems to general needs
  • Mechanical gates (if stuck open)
  • Communal TV aerial/system faults resulting in loss of TV
  • Appliance repairs where they are ccha owned
  • Offensive or racist graffiti.

Routine repairs – Complete within 28 days

  • Broken or leaking guttering or downpipes
  • Electrical problems that are not emergency or urgent repairs
  • Plumbing problems that are not emergency or urgent repairs
  • Repairs to doors, locks and windows that will not pose a security risk
  • Roof repairs that are not serious
  • All other joinery, building work or specialist services that are not urgent.