Updates

From 27 October 2025, Awaab’s Law came into effect. This important legislation was introduced after the tragic death of two-year-old Awaab Ishak in 2020, caused by long-term exposure to mould in his

Back in July, we headed out into our communities to meet some of our residents. We knocked on doors and spoke to around 80 of you about what you think of our service and what we could improve on. 

We know that pets can be a great source of companionship to their owners. Before considering getting a pet, please read our pet policies and procedures. You will need to get permission from us befo

Do you know the schedule for your window cleaning?  The 2025 window cleaning schedule for ccha properties is available for you to view.  View the window cleaning schedule 2025.  We organised

Do you know how to make a complaint?  If you aren't happy with the service you've received or the length of time it took, please let us know.  We can accept complaints over the phone, by email

We've recently reviewed our Compensation Policy and this is now available to view on our website under Useful Documents.  The policy sets our approach to compensation claims. This includes what ca

The Ministry of Housing, Communities and Local Government (MHCLG) is recruiting members for its resident panel. If you're interested in joining, you can: Provide feedback on government housing

We’ve partnered with Croydon Citizens Advice Bureau (CAB) to offer free support to residents who live, work, or study in Croydon.  What kind of support can I get?   Advice on your energy bi

Repairs to my home (not gas related)  For emergency or urgent repairs, please report it to our Customer Service Advisors (CSAs) on 020 8680 7532 or freephone 0800 054 6710. You can also email non-e

To ensure that your missed bin collection is reported and resolved quickly, check your local council’s website. Once you have the necessary information, you can report a missed bin collection by