Working together to tackle damp and mould – Awaab’s Law
October 30th 2025, by Rachel Luney
From 27 October 2025, Awaab’s Law came into effect. This important legislation was introduced after the tragic death of two-year-old Awaab Ishak in 2020, caused by long-term exposure to mould in his home.
The law is designed to protect social housing residents by ensuring that serious health hazards, such as damp and mould, are dealt with quickly and effectively. We’re committed to being proactive and promptly addressing any concerns you have.
How to report any issues
For any emergency or urgent repairs, please call us (ccha) on 020 8680 7532, or freephone 0800 054 6710. Please do not email us, as we may not pick this up as quickly as a call.
If you’re unsure whether it’s damp or mould, give us a call to chat it through. We’re here to help.
We may ask you to send us some photos or videos to help us assess the situation in more detail. If you aren’t able to do this, don’t worry, we’ll take as much information as we can over the phone.
What will we do?
If you report any emergency hazards, such as damp or mould, we will investigate and make safe within 24 hours.
If the case is significant, a surveyor will visit within 10 working days and 28 days for routine cases.
After the survey, we will provide a written report within three working days, explaining what happens next.
More information on damp and mould
Check out our Healthy Home Handbook for more information on things to look out for.