Updates

Do you know how to make a complaint?  If you aren't happy with the service you've received or the length of time it took, please let us know.  We can accept complaints over the phone, by email

We've recently reviewed our Compensation Policy and this is now available to view on our website under Useful Documents.  The policy sets our approach to compensation claims. This includes what ca

The Ministry of Housing, Communities and Local Government (MHCLG) is recruiting members for its resident panel. If you're interested in joining, you can: Provide feedback on government housing

We’ve partnered with Croydon Citizens Advice Bureau (CAB) to offer free support to residents who live, work, or study in Croydon.  What kind of support can I get?   Advice on your energy bi

Repairs to my home (not gas related)  For emergency or urgent repairs, please report it to our Customer Service Advisors (CSAs) on 020 8680 7532 or freephone 0800 054 6710. You can also email non-e

To ensure that your missed bin collection is reported and resolved quickly, check your local council’s website. Once you have the necessary information, you can report a missed bin collection by

Proper waste disposal is important for a clean and healthy environment You should always use the right bags for different waste types: food waste in compostable bags and general waste in black bags.

We strive to providing excellent customer service that places you at the centre of everything we do. Clear communication and responsiveness are necessary in building a strong relationship between us,

Each year, we want to find out what you think about our services, and we do this mainly through our satisfaction survey. Over the past three years, Acuity Research & Practice Ltd has been supporti

You will need to contact ccha directly from 24 March 2025 to report a repair.   Call us on 0800 054 6710 or 020 8680 7532.  Email us on customers@ccha.biz.   Why is how I report