News & Events

We’ve updated our Neighbourhood Policy. 

Our Neighbourhood Policy focuses on engaging with the community. It gives you and everyone a chance to work together towards shared goals. 

Key points of the policy: 

Working with you
We’re working with you on the planning, delivery, and monitoring of our services. When you get involved, our service will get better.  

Diverse engagement
We’re staying connected with you to meet your needs. This helps us develop a friendly and inclusive atmosphere.

Focus on transparency and communication
We’re keeping you informed and engaged, ensuring open lines of communication. 

Continuous improvement
We’re collecting your feedback to improve our service quality and your satisfaction. 

Adoption of Together with Tenants
We align with the ‘Together with Tenants charter’ to deliver a better service to you. 

If you want to discuss the policy or would like to find out more about it, please contact our Customer Service Advisors by emailing customers@ccha.biz or calling 020 8680 7532 or freephone 0800 054 6710.