Updates

Your guide over the holiday period  With the festive season just around the corner, we want to ensure you have all the information you need to get in touch if you need assistance during the holi

Our updated Unacceptable User Policy is now available Our latest policy outlines how we manage situations when the behaviour of individuals crosses a line into unacceptable territory. We value ever

This provides guidance on how we manage tenancy matters, such as those arising from the death of a resident.   The Succession & Assignment Policy recognises the importance of family and pa

We’ve got some tips to help you manage your finances during this season The holiday season is a fabulous time to celebrate with friends and family, but it can also be stressful and expensive. It's

Our updated Tenancy Policy is now live on our website! The policy outlines how we ensure compliance with government regulations, local policies, and housing legislation, all while maintaining our comm

From 27 October 2025, Awaab’s Law came into effect. This important legislation was introduced after the tragic death of two-year-old Awaab Ishak in 2020, caused by long-term exposure to mould in his

Back in July, we headed out into our communities to meet some of our residents. We knocked on doors and spoke to around 80 of you about what you think of our service and what we could improve on. 

We know that pets can be a great source of companionship to their owners. Before considering getting a pet, please read our pet policies and procedures. You will need to get permission from us befo

Do you know the schedule for your window cleaning?  The 2025 window cleaning schedule for ccha properties is available for you to view.  View the window cleaning schedule 2025.  We organised

Do you know how to make a complaint?  If you aren't happy with the service you've received or the length of time it took, please let us know.  We can accept complaints over the phone, by email