News

Our Annual Report for 2024/25 is available to read online.  It's the final year of our business plan, ccha2025, and we're pleased to share how we've been getting on. As well as sharing our perform

Can’t claim Universal Credit online? No problem. Do you know how to migrate to Universal Credit (UC)? Especially if you want to make a claim by phone, and not online? Have you received a letter fr

Do you know the schedule for your window cleaning?  The 2025 window cleaning schedule for ccha properties is available for you to view.  View the window cleaning schedule 2025.  We organised

Do you know how to make a complaint?  If you aren't happy with the service you've received or the length of time it took, please let us know.  We can accept complaints over the phone, by email

We've recently reviewed our Compensation Policy and this is now available to view on our website under Useful Documents.  The policy sets our approach to compensation claims. This includes what ca

The Ministry of Housing, Communities and Local Government (MHCLG) is recruiting members for its resident panel. If you're interested in joining, you can: Provide feedback on government housing

We’re thrilled to share the latest news in this year’s summer Connections 2025.  This summer, we’re bringing you:  Latest updates: Get the latest information on our staff, our last open

ccha2030 sets our direction for the next five years. We’ve been listening and have amended our commitments to better suit your needs. Our Chief Executive, Tracy, shares more about how we came to the

We’ve partnered with Croydon Citizens Advice Bureau (CAB) to offer free support to residents who live, work, or study in Croydon.  What kind of support can I get?   Advice on your energy bi

Repairs to my home (not gas related)  For emergency or urgent repairs, please report it to our Customer Service Advisors (CSAs) on 020 8680 7532 or freephone 0800 054 6710. You can also email non-e