News

We strive to providing excellent customer service that places you at the centre of everything we do. Clear communication and responsiveness are necessary in building a strong relationship between us,

Each year, we want to find out what you think about our services, and we do this mainly through our satisfaction survey. Over the past three years, Acuity Research & Practice Ltd has been supporti

Government changes to welfare benefits There has been much media coverage about 'changes to benefits' since the government published its Green Paper. This has understandably made a lot of benefit

You will need to contact ccha directly from 24 March 2025 to report a repair.   Call us on 0800 054 6710 or 020 8680 7532.  Email us on customers@ccha.biz.   Why is how I report

This month we've sent out letters to let you know about changes to your rent and service charges. You should have received them by now, but if you haven't, please do get in touch. We know this m

On Monday 17 March between 10am and 2pm, you can join us in the office for a drop in session with the Income Team. Both Jane and Evelyn are here to help you in a safe, non-judgmental, supportive en

Since our January update, we have shortlisted and interviewed potential contractors and following this thorough procurement process, results show that our ‘preferred bidder’ for the repairs and ma

Our office will be closed on Friday 21 February 21, 2025. However, we are still happy to assist you by phone on 0800 054 6710. Our doors will reopen on Monday 24 February 2025 at 9 am. We encourage

This edition will explore the Winter Fuel Payment, which supports older individuals during the colder months. Next, we'll address the migration of Employment and Support Allowance (ESA) claimants onto

Following our November update, we are currently at the stage of the process where contractors are submitting their applications to us for review. It’s important to us that this process is carried ou