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We know getting a hold of us during busy times can be frustrating so we’ve had a look at when this might be so you can pick when best works for you.  

Our Customer Service Advisors are on hand to answer your calls, direct you to the right member of staff or help deal with your query. We can receive between 25 and 120 calls per day so you can imagine we can get quite busy! 

In March, we received the most calls on Monday, with 12pm to 1pm being busier throughout the week. So, if you call then, you may have to wait a little bit. As the afternoon goes on, we get quieter, so you’ll likely get through a bit quicker.  

ccha volume of calls by the hour:

A visual graph that shows what time we are busy with phone calls. Around lunch time, it's the busiest time to reach. Between 4pm to 5pm, it's less busy than usual.

A visual graph that shows what time we are busy with phone calls. Around lunch time, it’s the busiest time to reach. Between 4pm to 5pm, it’s less busy than usual.

ccha volume of calls by the day:

A visual graph that shows what days we are busy with phones. Mondays being the busiest time, and Friday's less busy.

A visual graph that shows what days we are busy with phones. Mondays being the busiest time, and Friday’s less busy.

If we miss your call, we will try and call you back. We know that you may be calling with an emergency, so calling at another time won’t be ideal. In this case, you are welcome to wait on the line until we can take your call. If your query isn’t urgent, you could try to call us again later when we usually receive less calls. 

Calling Axis 

If you are calling to report a repair, Axis receives the most calls on Mondays, with Monday to Wednesday being busier and Thursday and Friday quieter. 

Most of the calls come between 9am and 10am, so if you call then, you may have to wait a little bit. As the afternoon goes on, they get quieter, so you’ll likely get through a bit quicker. 

Axis volume of calls by the hour:

A graph that shows what hourly times, AXIS is busy with phone calls. Between 4pm to 5pm, it's less busy than usual.

Axis volume of calls by the day:

A graph that shows how busy daily AXIS is with phone calls. I's less busy than usual on Friday's.

If you have an emergency, you can call the out-of-hour service after 5pm and a member of staff will pick up.  

We hope this helps!

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