News & Events

From 27 May 2025, KNK Building Services will be ccha’s main repairs contractor for the next 3 to 5 years. They will be carrying out repairs to tenant’s homes and communal areas.  

KNK went through a thorough procurement process with us where we considered both the quality of their work and service delivery as well as the cost. KNK scored the highest on these against other applicants.  

You may have already met KNK in the last couple of months as they have helped us with some repairs in that changeover time. We are looking forward to working with them further to deliver the repairs service you deserve. 

A message from KNK 

“KNK was established in 1997 and is a local company specialising in responsive repairs and maintenance for social landlords. We are a medium-sized family-run business employing more than 90 staff from the neighbouring community.  

Our mission is to provide a service which ensures value for money, efficiency and reliability. We work collaboratively with our clients to provide a service which has benefits for both the client and their residents.  

We are looking forward to working with the team from ccha in providing a service in which we share mutual values of social, environmental and ethical corporate responsibilities.” 

How do I report a repair? 

For urgent and emergency repairs, please call ccha on 020 8680 7532 or freephone 0800 054 6710.  

For non-urgent repairs, you can email customers@ccha.biz.  

For gas heating repairs, you can contact Smith and Byford directly on 020 8652 7016 or cchagas@smithandbyford.com.