Unacceptable User Policy
December 8th 2025, by SamM
Our updated Unacceptable User Policy is now available
Our latest policy outlines how we manage situations when the behaviour of individuals crosses a line into unacceptable territory. We value every resident’s right to express their opinions and ask questions. However, it’s crucial to recognise that there are standards of conduct that must be upheld. We believe that constructive feedback is essential for improvement. It’s important to foster an atmosphere free from abuse and harassment. This policy is designed not only to safeguard our staff but also to ensure that we can deliver the services you need.
We ask that our interactions stay respectful and constructive. Understanding our policy will help you engage with us in a way that supports positive outcomes for everyone involved.
For more information, read our latest Unacceptable User Policy.
Should you wish to discuss this or any other policies, feel free to contact us on 020 8680 7532, freephone 0800 054 6710, or emailing customers@ccha.biz.