Our priorities for year 5 of our business plan
August 28th 2024, by Rachel Luney
In the lead up to the launch of our annual report for 2023/24, we’re sharing our priorities for the final year of our business plan.
Read our Corporate Business Plan update here.
Year 4 of our business plan has seen us focus predominantly on our residents, improving our customer service offering and ensuring we regain our V1 G1 standing. In year 5, the final year of our ccha2025 business plan, we continue to focus on our services and our communication to existing residents. We are prioritising these as we know from feedback that these are key areas residents want to see us improve on and we agree.
The collection of more detailed and accurate data about our residents and properties this year will enable us to tailor our future services to them and deliver services which better support them in their homes. We want to do this in the most effective way, fully utilising the resources we already have so that we are delivering on our promises.
