News & Events

After a challenging year, we’re pleased to share our achievements and performance for the year in our latest Annual Report. In this edition, we review each of our objectives, focusing on improving services to residents, ensuring compliance and providing new homes. We also share our performance in complaints and resident satisfaction, and cover lessons learnt from resident feedback.

Read the Annual Report online today.

“We know how important it is to get services right because the cost-of-living crisis is putting even more pressure on people’s finances.” – Heather Thomas, Chair of ccha.

We hope you enjoy reading this edition of the report, and if you have any feedback or suggestions, please email us at

If you’d like to receive ccha publications directly to your inbox, you can sign up to our email list.


If you need the report in an alternative format, we can provide print versions, large print, audiotape, Braille and translated versions. Request yours by calling 0800 054 6710 or emailing

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