Opening hours over the holiday period
December 17th 2025, by SamM
Your guide over the holiday period
With the festive season just around the corner, we want to ensure you have all the information you need to get in touch if you need assistance during the holidays.
Our holiday opening hours are as follows:
Open as normal: 22 – 23 December 2025
Open: 24 December 2025 until 4pm
Closed: 25 December 2025 – 1 January 2026
Open as normal: 2 January 2026 at 9am
What to do in the event of an emergency over the festive period?
Our phone lines are open to report emergency repairs. You can reach us on 020 8680 7532 or freephone 0800 054 6710. For other enquiries, please call us back when we’re back on Friday 2 January at 9am.
For gas servicing enquiries, please call Smith & Byford on: 020 8652 7016.
If you smell gas, please call the emergency gas number on: 0800 111 999.
Wishing you all peace, happiness, and a wonderful new year ahead.