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The Housing Ombudsman is inviting our residents to apply to join its Resident Panel and contribute to its work to improve residents’ lives through ccha’s services.

As a panel member, you will be invited to share experiences and suggest improvements through regular meetings and virtual discussions with the Ombudsman.

You will also be asked for consultation feedback through surveys, placing residents at the centre of everything the Ombudsman does. You will learn more about the role of the Ombudsman and how you can tell your local communities about the work.

It is an exciting opportunity for all our residents to be part of the Ombudsman’s vision to embed a positive complaint-handling culture across the sector and ensure your views are heard.

The Ombudsman is looking to recruit a panel representative of the diverse demographic of residents living in social housing across England. You do not need experience as a scrutiny panel member, have made a complaint to us or have used the Ombudsman before to apply. The panel will comprise residents living in all types of housing.

Applications are open now and will close on 30 April 2024. Just be mindful that the Ombudsman may close applications early if they receive an exceptionally high level of interest.

To apply, access their website to start your application. Alternatively, feel free to find out more about it on their website.

In case you have further enquiries about the residents panel, get in touch with us on 0800 054 6710 or

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