News & Events

We apologise that the portal has been down since November. We have been looking into the issues and it has taken us longer than anticipated to find a solution. We hope to write to residents in the new year with a plan for the portal offering.

In the meantime, you can pay your rent or check your accounts by:

• Calling us on 0800 054 6710:
  • Press option 2 to make an automated payment.
  • Press option 3 to speak to a Customer Service Advisor who can help with taking payments, send rent statements, order a rent card, set up or change your direct debit or can put you in touch the Income team to discuss payments plans.
• Visiting https://www.allpayments.net/ to make a payment if you have a rent card.
• Visiting a PayPoint or post office to pay rent in person if you have a rent card.
• Email us at customers@ccha.biz requesting a rent statement.

Thank you for your patience while we look into this.

Please note, we are closed over the holiday period from 4pm on 24 December and will reopen on Thursday 2 January 2025.