News & Events

Can’t claim Universal Credit online? No problem.

Do you know how to migrate to Universal Credit (UC)? Especially if you want to make a claim by phone, and not online? Have you received a letter from the Department for Work and Pensions (DWP) called a Migration Notice?  

If yes, this means your old benefits are ending, and you’ll need to move to Universal Credit. 

Most residents are expected to claim online, but that’s not possible for everyone. If you don’t have internet access, struggle with technology, or have health conditions, you can make a telephone claim instead. 

So how does that work?  

First, you need to call the Migration Notice helpline on 0800 169 0328. 

When you call, the DWP adviser will ask why you can’t claim online. If a phone claim is right for you, they’ll go ahead and help you start the claim over the phone. 

They’ll ask you for key information including: 

• Your National Insurance number 

• Housing details such as how much rent you pay 

• Your income and savings 

• And who lives with you 

It’s good to have all of that ready before you call. 

They’ll also help you with identity checks, which may involve asking you to attend your local JobCenter. A DWP officer may visit your home to verify your ID, but don’t worry, they’ll guide you through it. 

If you make your claim within 3 months of getting your Migration Notice, you can get Transitional Protection. That means your payments won’t drop straight away, even if Universal Credit is lower than your old benefits. 

And if you need support, like an interpreter or someone to speak on your behalf, you can ask for that too. 

For more information, feel free to call us on 020 8680 7532, freephone 0800 054 6710 or email income@ccha.biz.