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A Resident’s story – Rent arrears

Many individuals and families are struggling with rent arrears and financial difficulties, especially in the current economic climate. Take the case of a single mother of a child with special needs, who was barely making ends meet on basic Universal Credit, with less than £500 per month to live on after rent.

Her debts were mounting and she had accumulated rent arrears, struggling to top up her gas and electric meters. She was relying on food banks, and she was suffering from a low mood and anxiety, which affected her ability to increase her earnings through work. We worked together for 5 months. During this time, we successfully applied for a Disability Living Allowance for children for her son, Personal Independence Payment for herself and the sickness component of Universal Credit. We cleared her utility debt with £250 worth of vouchers and applied for 50% off her water bills and a Discretionary Housing Payment to clear the rent arrears.   

Six months later, her income has increased to over £1600 per month after rent. She is managing her bills and has not incurred any further rent arrears. She now feels in the right ‘head space’ to start counselling with a view to returning to work as a beauty therapist. 

This is one example of how we have helped residents in times of need. If you face similar challenges, don’t hesitate to contact us by calling 0800 054 6710 or emailing One of our team members will connect you with Jane, our Welfare, Benefit & Debt Officer. 

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