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To support those who rely on mobility scooters and electric wheelchairs, we have a mobilty scooter and electric wheelchair policy that outlines their use and storage within your communal areas. 

Key highlights of the policy: 

Purpose 

Our policy aims to safely manage and control the use of mobility scooters, identify potential hazards, and ensure safe storage and charging options. 

Mobility vehicle classifications  

We follow the Driver and Vehicle Licensing Agency (DVLA) classifications, which include: 

1. Class 1: Manual wheelchairs (non-registered) 

1. Class 2: Powered wheelchairs and scooters for footpath use (non-registered) 

1. Class 3: Powered mobility scooters for both footway and road use (registered) 

Safety risks

We recognise that powered mobility devices can pose risks, including fire hazards and obstruction of escape routes. Therefore, guidelines are in place to avoid these dangers. 

Storage guidelines 

Mobility scooters and electric wheelchairs must not be stored or charged in internal communal areas. Designated storage facilities must be used. We’re committed to exploring accessible options for residents. 

External storage 

If internal options are unavailable, we’ll work with residents to identify suitable external storage solutions while considering privacy, access, and local regulations. For an understanding of our mobility scooter and electric wheelchair policy, we encourage you to review the full policy.  

If you want to discuss the policy or would like to find out more about the storage spaces, please do contact our Customer Service Advisors by emailing customers@ccha.biz or calling 020 8680 7532 or freephone 0800 054 6710.