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Dear residents,

All Tax Credit claimants will have been sent the leaflet shown on the left.

If you have received the red and blue leaflet about Tax Credits ending, this is not an official migration notice. You do not have to claim Universal Credit yet. You may be better off on Universal Credit, however, if you find out you’ll be worse off on Universal Credit and you move over before the official migration notice, you will not receive Transitional Protection.

The official migration notice is a 3 page letter which gives the dates your tax credits are due to end and the date you must claim Universal Credit by. It will also state at the bottom of each page: “This is a migration notice issued under Regulation 44 of the Universal credit (Transitional Provisions) Regulations 2014.”. This letter means your tax credits will end and you will have to make a new claim for Universal Credit.

To find out if you should claim Universal Credit and ‘give up’ your Tax Credits, please contact our Welfare, Benefit and Debt Advisor, Jane White, on 0800 054 6710 or email

You can also carry out your own ‘better off’ calculation using the Benefits Calculator on the entitled to website.

Please note:

  • Once you start a claim for Universal Credit, you can’t go back to your old benefits.
  • When you do receive the official migration notice, do not ignore it, or your benefits will stop altogether until you claim Universal Credit.
  • Transition Protection is a Universal Credit ‘top up’ which ensures you are not worse off on Universal Credit than you were on your Tax Credits.
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