Do you know how to make a complaint?
September 12th 2025, by SamM
Do you know how to make a complaint?
If you aren’t happy with the service you’ve received or the length of time it took, please let us know.
We can accept complaints over the phone, by email, in writing or by completing a form on our website. If your complaint is regarding a neighbour you can complete the report anti-social behaviour form.
We want to fix issues when they go wrong, and once you’ve made a complaint, we have 5 working days to let you know we’ve received it.
We then have 10 working days to respond to your complaint. We hope that we can resolve your issue in this first stage, but if not, you can escalate the complaint to stage 2 within 20 working days from the date of the letter.
Complaints help us identify areas for improvement and take necessary actions to address them. This helps improve the quality of our service and foster a sense of trust and transparency between us all. Complaints can also alert us to potential health and safety hazards, ensuring a safe and livable environment for you and your neighbours.
For more information on our complaints process, please read our:
If you need to make a complaint, contact us and speak to one of our Customer Service Advisors on 020 8680 7532, freephone 0800 054 6710 or email customers@ccha.biz.