News & Events

This year, we’ve invited ccha residents to take part in our Customer Needs Review which will help us understand your household needs and how we can tailor our services to you.  

If we have your email address, you should have received an email with a personalised link to the website When you fill out this form, please include as much detail as you can, as the information you provide will help us understand how best to communicate with you, ensure you receive a fair and equal service and improve our services to you in the future. 

If you complete the online form by Tuesday 20 April 2024, we will enter you into a prize draw to win £100.  

Resident who completed the form by Sunday 31 March 2024 will be entered into a prize draw to win £200.

Why are we asking you to complete this review? 

We are committed to ensuring you receive the services you require and are treated fairly. In 2021, we released our latest Equality, Diversity and Inclusion Strategy and as part of this, we are collecting information to help understand what you need from us. With this data, we can review how we are doing and how we can adapt to your needs.  

This information will help us: 

  • Have up to date information about you and your family 
  • Understand your communication requirements and preferences 
  • Tailor services to meet your individual needs 
  • Monitor services and ensure you receive a fair and equal service  
  • Recruit staff who are representative of our residents 
  • Identify prejudice-related incidents and practices and ensure they are dealt with effectively 

You can read our Equality, Diversity and Inclusion Statement on our website.  

What will we do with this information? 

The information you provide on this Customer Needs Review will be used by us or, where appropriate, by other organisations working on our behalf for the purposes of fulfilling our obligations as your landlord. We keep all information you give confidential, and it will only be used by us and our contractors and partners to supply and monitor our services to you.  

All data will be handled in line with our Privacy Notice. 

What if I can’t complete the form online? 

Please contact us if you are having trouble completing it or would prefer to do it over the phone or in person, we can support you with this. You can call us on 0800 054 6710 or email

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