News & Events

We’ve recently reviewed our Compensation Policy and this is now available to view on our website under Useful Documents. 

The policy sets our approach to compensation claims. This includes what can and cannot be claimed, and the type of compensation appropriate for different situations.  

We’re also consulting with a group of residents on this policy to get their feedback. Their thoughts will be shared on our Get Involved page. 

To participate in future consultations, please contact our Customer Service Advisors on 020 8680 7532 or freephone 0800 054 6710. You can also email us at customers@ccha.biz to get involved.