News

Repairs to my home (not gas related)  For emergency or urgent repairs, please report it to our Customer Service Advisors (CSAs) on 020 8680 7532 or freephone 0800 054 6710. You can also email non-e

Is the Winter Fuel Payment back? The government has made a major U-turn on Winter Fuel Payments (WFP) following backlash after removing them from all but the poorest pensioners last year. Who will r

With so many changes happening, keeping you informed and ensuring you have all the resources you need is vital. Jane and Evelyn are here to answer your questions, provide guidance, and help you naviga

On 10 and 11 June 2025, we hosted our resident open event at our office on 29 Sheldon Street, bringing together over 50 residents for an engaging and productive meetup. The event connected our staff,

Join us next Tuesday or Wednesday at our offices to meet staff, contractors and other residents. This is your chance to have a look around and meet our new repairs contractors KNK! Location: 

From 27 May 2025, KNK Building Services will be ccha’s main repairs contractor for the next 3 to 5 years. They will be carrying out repairs to tenant’s homes and communal areas.   KNK went th

To ensure that your missed bin collection is reported and resolved quickly, check your local council’s website. Once you have the necessary information, you can report a missed bin collection by

Proper waste disposal is important for a clean and healthy environment You should always use the right bags for different waste types: food waste in compostable bags and general waste in black bags.

We strive to providing excellent customer service that places you at the centre of everything we do. Clear communication and responsiveness are necessary in building a strong relationship between us,

Each year, we want to find out what you think about our services, and we do this mainly through our satisfaction survey. Over the past three years, Acuity Research & Practice Ltd has been supporti