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Dear Residents,

We have recently reviewed our Anti-Social Behaviour (ASB) Policy, which is now available to view on our website.

Read the policy here.

Thank you to all residents who gave us feedback during our consultation of this policy. Feedback to your comments can be seen below.

If you are interested in getting involved in future consultations, please contact the Customer Investment Team by emailing

You said:

When we report ASB no one gets back to us.

We did:

Communication and updating residents on the case is very important. Therefore, we have amended our policy so that once a report of ASB has been made, it is considered an ASB incident and depending on the risk will be classed as either High, Medium, or Low. We will respond accordingly and within our agreed timescales. Please see section 2.1 of our policy for details.

We will then complete an Action Plan which outlines next steps and how often the victim is to be updated. This plan must be agreed and signed with the victim once the case has been logged. Please see section 5.4 of our policy for details.

Our Neighbourhood and Housing Services team must comply with these customer standards and keep residents updated.

You said: 

How will ccha make the policy victim centred and safeguard vulnerable residents?

We did:

To ensure we deal with cases in a victim centred approach and safeguard vulnerable residents, at the point of reporting, officers will check for any indications of vulnerability with the victim or victim’s household members. Please see section 7.2 of our policy for details.

We also have a separate Safeguarding Policy (referred to in the ASB policy) which provides more guidance to staff.

You said:

ASB regarding noise should be categorised as a high risk.

We did:

We have considered your suggestion, however as this type of complaint can be reported to the local council environment health team, we will not be making it a higher priority. We will deal with noise complaints within the timescales laid out in section 2.1 of the policy. Residents can find out more on how to report noise complaints on the Croydon Council website.

You said:

Timescales for fly tipping reports should be changed.

We did:

We have considered your suggestion, however, due to the constraints of the service contract, we are unable to make any changes to the timescales for fly tipping at this time.

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