An update on our Repairs & Maintenance Service
October 4th 2024, by Rachel Luney
You will be receiving a letter over the next few days with an important update regarding our Repairs and Maintenance Service.
Our primary contractor who delivers this service is Axis Europe Ltd, and this contract will end on 31 March 2025. We will be moving to a new maintenance contract and model and are currently in the process of looking for contractors who are able to deliver the services you require.
This comes as a result of your feedback to us, in particular through the resident satisfaction survey and complaints process, that you are not fully satisfied with the current repairs service. We are looking to make improvements to meet your needs and provide you with a better experience.
Axis will continue to deliver the current repairs service until 31 March 2025 while we go through this process. The new repairs contract will begin on 01 April 2025, and we will be in touch nearer the time to update you on who will be providing this service.
We appreciate your understanding during this time, and we are confident that this change will improve the maintenance of your homes and the services you receive.
If you have any questions or concerns, please do not hesitate to contact us directly at customers@ccha.biz.