Allocations and Lettings Policy
April 13th 2026, by SamM
Our Allocations and Lettings Policy ensures a fair and transparent approach to allocating homes to you and other residents.
Key points:
Fair and transparent allocations
We’re committed to letting homes in a manner that considers the unique needs of both prospective and existing residents.
Collaboration with local authorities
We maintain strong partnerships with local councils to ensure we meet community housing needs.
Choice-Based Lettings (CBL)
Many of our homes, particularly in general needs and housing for older people, use a choice-based letting system. This empowers residents to choose the homes that best meet their needs.
Support for existing residents
If you’re considering moving, you’ll receive relevant advice and support regarding your housing options.
If you want to discuss the policy or would like to find out more about it, please do contact our Customer Service Advisors by emailing customers@ccha.biz or calling 020 8680 7532 or freephone 0800 054 6710.