News & Events

Our latest Safeguarding Policy is now available. The policy explains how we help protect residents, children and vulnerable adults from abuse, neglect, harm or exploitation, and sets out the support residents can expect from us. 

Keeping residents Safe 

Safeguarding is everyone’s responsibility. We work closely with residents, local authorities, and other partner agencies to identify concerns early and help people access the support they need.Safeguarding concerns can include: 

• Physical, emotional or sexual abuse 

• Domestic abuse 

• Financial abuse or exploitation 

• Neglect 

• Modern slavery 

• Discrimination 

• Self-neglect or hoarding 

How we can help 

We are committed to: 

• Listening to residents and taking concerns seriously 

• Supporting residents to make their own informed choices 

• Responding quickly when risks are identified 

• Working with specialist organisations where needed 

• Providing information in an accessible and understandable way. 

Reporting a concern 

If you are worried about your own safety or the wellbeing of someone else, please contact our Customers Service Advisors by calling 020 8680 7532, freephone 0800 054 6710 or emailing customers@ccha.biz. You do not need proof that abuse or neglect is taking place to raise a concern. 

If someone is in immediate danger, always call 999. 

For more information, please read our full Safeguarding Policy or contact us if you have any questions.