Who do I contact to report a new repair?
August 6th 2025, by SamM
Repairs to my home (not gas related)
For emergency or urgent repairs, please report it to our Customer Service Advisors (CSAs) on 020 8680 7532 or freephone 0800 054 6710. You can also email non-emergency repairs to customers@ccha.biz.
If you contact KNK to report your repair, you’ll be redirected back to us. By calling us directly, Debbie and her CSA team can ensure your repair is logged. This will help us to:
- Keep track of your repairs – from recent surveys, you’ve told us you want us to have better oversight of repairs. Reporting them to us directly helps us to do this.
- Update you on the repair – Our CSAs will log your request, and the repairs team will prioritise and forward it to the right contractor. They, or the contractor, will then contact you to book an appointment.
Gas boiler related issues
For all heating and gas servicing enquiries, call Smith & Byford on 020 8652 7016 or email cchagas@smithandbyford.com.
If you think your gas appliance is unsafe, turn it off and contact Smith & Byford using the above telephone numbers. They will attend to test the appliance.
If you smell gas, think there is a gas leak or have reason to suspect the presence of carbon monoxide, you should immediately call the gas emergency number on 0800 111 999.
Need help?
If you’re not sure who to contact, just give us a call and we’d be happy to advise.