News & Events

We strive to providing excellent customer service that places you at the centre of everything we do. Clear communication and responsiveness are necessary in building a strong relationship between us, you, and all our residents. Below, we outline our Customer Service Standards, which are designed to ensure you receive the highest level of support.

Phone support

When you call our main number, we strive to answer within 5 rings. If we can’t take your call right away, our automated messaging system will inform you of your place in the queue.

Call back

If we can’t speak with you immediately, we will acknowledge your call by returning it within 2 working days. Please allow us more time to gather the necessary information for more complex queries.

Handling your letters

You can expect an acknowledgement via phone call or text within the next working day. We aim to respond to your written inquiries within 5 working days.

Email responses

When you email us, you’ll receive an immediate automated acknowledgement from our group email account confirming that we have received your message. We commit to providing a thorough response within 5 working days.

In person visits

If you prefer to meet with us in person, don’t hesitate to contact us in advance to schedule a face-to-face appointment. Our office operates on a booking system to ensure your visit is productive. We aim to schedule your appointment within 7 working days.

Our promise to you

When you contact us, we want you to feel we’re approachable and easy to work with. We are dedicated to treating you fairly and respectfully and ensuring a positive experience in all your interactions with our team.