Asbestos Information
Complaint Handling Code Self-Assessment 2023
Customer Service Standards
Damp & mould in your home
Fire Door Safety Tips
Fire Safety Tips
Get involved leaflet
Healthy Home Handbook
Homeownership Administration Charges
Housing Application Form
How to make a complaint leaflet
Legionella Leaflet
Money Matters: About Your Benefits
Money Matters: Debt Advice
Money Matters: Paying Your Rent
myccha leaflet
President’s Fund application form
Privacy Notice Customer
Resident’s Handbook
Repairs & Planned Maintenance Booklet
Resident Guidance Notes – Rent & Service Charge Review
Shared Ownership Booklet
Subject Access Request Form
Your Communication Needs leaflet
Window cleaning schedule 2025
Allocations & Lettings Policy 2021
Annual Complaints Performance and Service Improvement Report 2023-24
Anti-Social Behaviour Policy 2023
Communal Areas Policy 2023
Compensation Policy 2025
Complaints Policy 2024
Complaints Procedure 2024
Domestic Abuse, and Violence Against Women and Girls Policy
Equality, Diversity and Inclusion Policy
Fire Safety – Stay Put Policy 2021
Gas Safety Policy 2023
Housing Ombudsman Complaint Handling Code Self-Assessment June 2024
Income Recovery 2025 – 2028
Mutual Exchange Policy 2024
Neighbourhood Policy 2022
Procurement Policy 2024
Reasonable Adjustments Policy 2023
Rent Setting Policy 2024-25
Tenancy Policy 2021
Transfer Policy 2023
Unacceptable User Policy September 2022
Whistleblowing Policy & Procedure 2024 – 2026
Asset Management Strategy – 2022-2025
Treasury Strategy 2024-25
Community Strategy 2021-2025
Customer Strategy 2021-2025
Development Strategy 2021-2026
Equality, Diversity and Inclusion Statement
Equality, Diversity & Inclusion Strategy 2021-2026
Equality, Diversity and Inclusion Action Plan 2024
ICT Strategy 2021-2025
People Strategy 2022-2025
Value for Money Strategy 2022-2025
Corporate Business Plan – Year 1 Update 2020
Corporate Business Plan – Year 2 Update 2021
Corporate Business Plan – Year 3 Update 2022
Corporate Business Plan – Year 4 Update 2023
Corporate Business Plan – Year 5 Update 2024
Annual Report 2019 – 2020
Annual Report 2020 – 2021
Annual Report 2021 – 2022
Annual Report 2022 – 2023
Annual Report 2023 – 2024