Asbestos Information
Customer Service Standards
Damp and mould in your home
Fire Door Safety Tips
Fire Safety Tips
Get involved leaflet
Healthy Home Handbook
Homeownership Administration Charges
Housing Application Form
Housing Ombudsman Complaint Handling Code Self-Assessment 2025
How to make a complaint leaflet
Legionella Leaflet
Money Matters: About Your Benefits
Money Matters: Debt Advice
Money Matters: Paying Your Rent
myccha leaflet
Pet request form 2025
President’s Fund application form
Privacy Notice Customer
Resident’s Handbook
Resident Guidance Notes – Rent & Service Charge Review
Shared Ownership Booklet
Social media resident guidance
Subject Access Request Form
Your Communication Needs leaflet
Window cleaning schedule 2026
Allocations and Lettings Policy 2025
Annual Complaints Performance and Service Improvement Report 2023-24
Anti-Social Behaviour Policy 2023
Communal Areas Policy 2023
Compensation Policy 2026
Complaints Policy 2025
Complaints Procedure 2025
Domestic Abuse, and Violence Against Women and Girls Policy
Equality, Diversity and Inclusion Policy
Fire Safety – Stay Put Policy 2021
Gas Safety Policy 2023
Housing Ombudsman Complaint Handling Code Self-Assessment June 2024
Income Recovery 2025 – 2028
Mobility Scooters and Electric Wheelchairs Policy
Mutual Exchange Policy 2024
Neighbourhood Policy 2026
Pet Procedure for All Residents 2025
Procurement Policy 2025
Reasonable Adjustments Policy 2023
Rent Setting Policy 2026
Social Media Policy 2025 – 2028
Succession & Assignment Policy
Tenancy Policy 2025
Transfer Policy 2023
Unacceptable User Policy 2025
Whistleblowing Policy & Procedure 2024 – 2026
Asset Management Strategy – 2025-2030
Community Strategy 2021-2025
Customer Strategy 2021-2025
Development Strategy 2021-2026
Equality, Diversity and Inclusion Statement
Equality, Diversity and Inclusion Strategy 2021-2026
Equality, Diversity and Inclusion Action Plan 2025
ICT Strategy 2025-2026
People Strategy 2022-2025
Sustainability Strategy 2025-2030
Treasury Strategy 2025-2026
Value for Money Strategy 2025-2030
Corporate Business Plan
ccha2025 – Corporate Business Plan – Year 1 Update 2020
ccha2025 – Corporate Business Plan – Year 2 Update 2021
ccha2025 – Corporate Business Plan – Year 3 Update 2022
ccha2025 – Corporate Business Plan – Year 4 Update 2023
ccha2025 – Corporate Business Plan – Year 5 Update 2024
ccha2030 – Corporate Business Plan – 2025
Annual Reports
Annual Report 2019 – 2020
Annual Report 2020 – 2021
Annual Report 2021 – 2022
Annual Report 2022 – 2023
Annual Report 2023 – 2024
Annual Report 2024 – 2025
Complaints Annual Reports
Annual Complaints Performance and Service Improvement Report 2023-24
Annual Complaints Performance and Service Improvement Report 2024-25