Repairs and maintenance
From 24 March 2025, you will need to contact ccha directly to report your repairs.
Call 0800 054 6710
Email customers@ccha.biz
Alternatively, you can use the repairs form.
If you would like to know more about our responsibilities and your responsibilities, take a look at our Repairs & Planned Maintenance Booklet.
Gas servicing and gas safety advice by Smith & Byford
For all heating and gas servicing enquiries, call Smith & Byford on: 020 8652 7016 or email: cchagas@smithandbyford.com.
If you think that a gas appliance is unsafe, turn it off and contact Smith & Byford using the above contact telephone numbers and they will attend to test the appliance.
If you smell gas, think there is a gas leak or have reason to suspect the presence of carbon monoxide, you should immediately:
Call the GAS EMERGENCY NUMBER IMMEDIATELY ON: 0800 111 999
• Turn off the gas supply at the meter
• Open any windows and doors
• Avoid using any electrical switches
• Put out all naked flames
Repairs Priorities
Appointments
Morning, afternoon and first call appointments will be offered at the resident’s convenience between the hours of:
- Monday – Friday 08.00 – 17.00
- Saturday 08.00 – 12.00
Where possible, we will send a text message to confirm your appointment. If a repair is found to be resident rechargeable, you will be asked to sign a form agreeing to the costs of the repair. ccha will recover the monies owed.
You can read the Repairs & Planned Maintenance Booklet.
Emergency Repairs – Attend within 2 hours, complete within 24 hours
- Uncontainable water leak
- Loss of heating and/or hot water between 1 Nov and 30 Apr
- Electrical failure and exposed wires
- Gas leaks (if you smell gas, call SGN on: 0800 111 999)
- A blocked flue
- Serious roof leaks
- Blocked toilet (where it is the only one in your home – possible recharge)
- Blocked or leaking foul drains
- Fire damage or flooding to your home
- Broken external doors or windows where there is a threat to security
- Serious structural damage e.g. loose bricks or falling brickwork, tiles etc.
- Risk of causing a fire or hindering access via fire escape route
- Mechanical gates (where locked shut or persons trapped)
- Repairs which pose a health and safety risk or significant damage to the property.
Urgent repairs – Complete within 5 days
- Faulty showers where there is no other bath or shower
- Minor leaks (containable)
- Faulty smoke detectors
- Communal lights (where fault results in an area being left in darkness)
- Any remedials required to fully reinstate light, heat, electricity (or to ensure an alternative)
- Non-flushing toilet (where it is the only one in your home)
- Door entry systems to general needs
- Mechanical gates (if stuck open)
- Communal TV aerial/system faults resulting in loss of TV
- Appliance repairs where they are ccha owned
- Offensive or racist graffiti.
Routine repairs – Complete within 28 days
- Broken or leaking guttering or downpipes
- Electrical problems that are not emergency or urgent repairs
- Plumbing problems that are not emergency or urgent repairs
- Repairs to doors, locks and windows that will not pose a security risk
- Roof repairs that are not serious
- All other joinery, building work or specialist services that are not urgent.