Please note: from 1st November 2022, ccha's registered address will change to ccha, 29 Sheldon Street, Croydon, CR0 1SS. The website will be updated regularly on the move and we will share office opening dates when available.

Rent & Financial Advice

Cost-of-Living payment: To find out when you will receive your next Cost-Of-Living payment, please visit the government website.

Paying your rent

The money you pay is broken down into two different categories:

Rent is the money you pay ccha for the use of your flat or your house.

Service Charge is the money you pay ccha for services to your particular home or estate and are not the same for every property.

For more information about rent and service charges, visit our FAQ here.


Ways to pay:

You are responsible for making sure you can pay your rent and service charges by their due date, as per your tenancy agreement.

Direct Debit – We can set up a Direct Debit for you over the phone on: 0800 054 6710 or, at your request, we will send you a direct debit form for you to fill out and return to us.

Debit card – We can take rent payments over the phone and send you a receipt via e-mail.

 

Internet/AllPay – If you have a rent card, you can log onto allpayments.co.uk.

myccha – Register for our customer portal, ‘myccha’, where you can pay your rent, update your details and much more! Download our leaflet here and click here to register.

 

Speak to us over the phone:
If you have any queries, or would like to discuss, pay your rent or order a rent card over the phone, please call: 0800 054 6710.

Contact the Welfare & Debt Advice Officer

For help on claiming benefits, applying for Universal Credit, or any other financial advice, please contact the Welfare & Debt Advice Officer on:

 

Email: JaneW@ccha.biz

Phone: 07384 255 630

Contact the Income Team

If you have any queries regarding paying your rent or setting up a direct debit, please contact the Income Team on:

 

 

Email: Income@ccha.biz

Phone: 020 8633 8768 or 020 8633 8773

Financial Advice

Arrears

If you are finding it hard to cover your outgoings or make your money stretch throughout the month, please contact our Welfare & Debt Advice Officer on the details above.

Benefits

Due to the Cost-of-Living Crisis, even people who are in work may be entitled to a top up of benefits. To find out if you are eligible for any help, please use the EntitledTo Calculator.

If you are making a claim for Universal Credit for the first time, please use the Universal Credit Helper guide.

Attention: Universal Credit claimants

Once or twice a year, some UC claimants on a 4-weekly pay schedule will receive two payments within the same assessment period which could result in a nil UC award. Please budget for this as you will still be required to pay your rent in full.

If you are paid monthly, you should not be affected. Please contact us for help.

Annual Rent Increase

If you are receiving either Universal Credit or Housing Benefit, please let them know about the rent increases coming into action from 1st April.

All changes need to be made once they have happened (i.e. after the rent has changed in April).  Residents on UC will need to report on their UC account the date of the change.

To make this change, you will need to go to ‘Change of Circumstances’ in your UC Journal. If you need help, please contact us.

Advice leaflets

Money Matters: About your benefits
Money Matters: Debt advice
Money Matters: Paying your rent