Paying your rent
The money you pay is broken down into two different categories:
Rent is the money you pay ccha for the use of your flat or your house.
Service Charge is the money you pay ccha for services to your particular home or estate and are not the same for every property.
For more information about rent and service charges, visit our FAQ here.
Ways to pay:
You are responsible for making sure you can pay your rent and service charges by their due date, as per your tenancy agreement.
Direct Debit – We can set up a Direct Debit for you over the phone on: 0800 054 6710 or, at your request, we will send you a direct debit form for you to fill out and return to us.
Debit card – We can take rent payments over the phone and send you a receipt via e-mail.
Internet/AllPay – If you have a rent card, you can log onto allpayments.co.uk.
Speak to us over the phone:
If you have any queries, or would like to discuss, pay your rent or order a rent card over the phone, please call: 0800 054 6710.
If you are finding it hard to cover your outgoings or make your money stretch throughout the month, please contact our Welfare & Debt Advice Officer on the details above.
Due to the Cost-of-Living Crisis, even people who are in work may be entitled to a top up of benefits. To find out if you are eligible for any help, please use the EntitledTo Calculator.
If you are making a claim for Universal Credit for the first time, please use the Universal Credit Helper guide.
Attention: Universal Credit claimants
Once or twice a year, some UC claimants on a 4-weekly pay schedule will receive two payments within the same assessment period which could result in a nil UC award. Please budget for this as you will still be required to pay your rent in full.
If you are paid monthly, you should not be affected. Please contact us for help.
Annual Rent Increase
If you are receiving either Universal Credit or Housing Benefit, please let them know about the rent increases coming into action from 3 April 2023.
All changes need to be made once they have happened (i.e. after the rent has changed in April). Residents on UC will need to report on their UC account the date of the change.
To make this change, you will need to go to ‘Change of Circumstances’ in your UC Journal. If you need help, please contact us.