GoDigital with ccha
Welcome to ccha’s GoDigital page. This page will tell you everything you need to know about the work we are doing to improve our digital offer for customers and the changes we are making to our digital services and systems.
New customer portal coming soon
The myccha customer portal is currently offline while we look at new options for our digital service offering. If you’d like to be involved in the development of a new customer portal and provide feedback on what features we should include, please fill out our get involved form on this page.
‘Going digital’ is a process that ccha are taking part in to ensure our customers can engage with us digitally. We will be improving our systems to support our customers more efficiently.
It is important to us that our customers feel supported. Improvements in our digital services can ensure that you can contact us in a way that is fast, simple and more convenient for you.
By offering digital methods of communication, we can share information and resolve any issues for you quicker. It also means that you’re more in control of your data. By reducing paper-based communications, the savings made can be reinvested back into services that are needed most.
We want to be able to communicate digitally with as many customers as possible. It’s a much faster method of communication and more cost effective.
Our website offers ways of communicating with us digitally. We have contact forms you can use to:
- Report a repair
- Report an anti-social behaviour incident
- Contact us
- Leave a compliment
- Make a complaint
We’re currently looking at options for a new digital service offering for a customer portal. Find out more about how you can get involved in that process.
Yes!
If you want to update your details with an email address you can call is on 020 8680 7532, freephone 0800 054 6710 or email us customers@ccha.biz.
If you’d like to receive updates over email, our resident newsletter and other publications, you can also sign up to our mailing list
Sign up if you like to receive our Jobs & Training Bulletin.
If you need any help, our Customer Service Advisors are here to help. You can call 020 8680 7532, freephone 0800 054 6710 or send an email to customers@ccha.co.uk.
