Make a Complaint
We value your opinion and want to help where we can.
The two links provided below will help you to understand our complaints process before making an official complaint.
As detailed in our ‘Guide to making a complaint’, you can make a complaint by telephone, email, letter or online.
If you would like to make a complaint online, please fill in the form below with as much detail as you can and we will be in contact with you.
Housing Ombudsman Service
ccha are regulated by the Housing Ombudsman who offer free and independent advice and can be contacted for advice at any time or if you remain dissatisfied after receiving our final response to your complaint.
They can be contacted by: