Our focus is to build on strong foundations to help us deliver on our promises.
In 2020, we set new foundations for ccha, centred around our CARE values. This was about providing an excellent customer service that meets residents’ needs. Over the past five years, we’ve been building on these foundations – introducing customer service advisors to take calls and support our teams, improving our systems and data, and building new homes.
In 2025, our values remain the same and this reflects what we’re hearing from our staff and residents. Residents want us to care about them and their homes, and to work together to improve our service. When we consulted with residents in 2024, their priorities aligned closely with our previous commitments. We’ve kept the same core themes but refined the language to better reflect our new focus.
Residents
To deliver services shaped by residents, providing a positive resident experience.
Staff
To create a positive culture and safe working environment where staff feel valued and able to deliver effectively.
Safety and security
To be compliant and have residents who feel safe and secure in their home environment.
Quality homes
To deliver quality and affordable homes for new and existing residents in our communities.
Commitment 5Value for money
To develop efficient and effective ways of working to deliver a quality service to residents.
Read our previous business plan, ccha2025.
ccha2025 Corporate Business Plan – Year 2 Update 2021
ccha2025 Corporate Business Plan – Year 3 Update 2022
ccha2025 Corporate Business Plan – Year 4 Update 2023
ccha2025 Corporate Business Plan – Year 5 Update 2024
Would you like to receive a word document version of #ccha2025 through email or post? Contact us on customers@ccha.biz or call 020 8680 7532, freephone 0800 054 6710.
If you would like to receive updates on our Corporate Business Plan and Annual Reports directly to your inbox, please sign up to our mailing list.
Our Performance – how are we doing?
Our final annual report for ccha2025 can be read online.
From April 2025, we will be reporting on our new ccha2030 objectives, with the annual report published towards the end of 2026.
